GUEST GUIDE FOR THE ANDEAN WINGS EXPERIENCE
A warm welcome to Andean Wings Boutique Hotel
“A heavenly haven in the heart of the Andes”
Our mission is to satisfy our guests with great personalized service. Here we care about your health and we would like you to feel at home, so please feel free to tell us what your needs are and we will try our best to meet all your expectations.
Check In : 12:30 hrs
Check Out : 10:00hrs
LATE CHECK OUT to 13:00 hrs may be available to you with advance notice at an additional cost of 30% of your room rate, if you would like to stay a little longer. (Dependent on if the room is not already reserved by another party.)
DAY USE to 18:00 hrs may be available to you with advance notice at an additional cost of 50% of your room rate, if you would like to stay a little longer. (Dependent on if the room is not already reserved by another party.)
We suggest using the safety deposit box in the closet in your room or checking your valuables at Reception. The hotel is not liable for any property left in the room.
We also suggest our guests not engaging in any behaviors or activities that cause any inconvenience or disruption to other guests within the hotel.
All rooms are strictly non‐smoking rooms. The fine for smoking in the rooms is US$500. Smoking is allowed only in the Bar located in the hotel.
Any items or valuables left behind by guests will be kept by the hotel administration for a period of 15 days, after which time they will be disposed of.
“Andean Wings Boutique Hotel Service List”
“Andean Wings Restaurant”
Our Good Morning Breakfast is served from 07:00hrs to 10:00hrs. If you would like a later breakfast please let us know, however, please be advised that there is a service fee for services after our normal operating hours.
If you need to leave very early for your trip to Machu Picchu you have the option to order a box to take the breakfast with you at a cost of only $7 USD, let us know and we will gladly prepare a boxed breakfast for you.
Lunch is served from 12:00hrs to 16:00hrs. Check our restaurant’s unique selection of fusion courses that mix an International‐Peruvian Cuisine into a unique Andean experience.
Dinner is served from 18:00hrs to 21:30hrs ‐ enjoy a quiet and delicious meal with a unique atmosphere that only our Andean Wings staff can offer you.
Private dinners can be arranged upon reservation. There is a service fee for closing our Andean Wings Lounge Bar’s doors, but if you are looking for privacy or a romantic dinner, this is a great option. Ask at Reception for details.
Please drink the complimentary bottled water supplied in your room and avoid drinking tap water. There is one complimentary bottle of water per room. Free filtered water is offered in pitchers in the dining room – please feel free to refill your bottles to help us be environmentally friendly. Additional bottled water is available for sale in the bar area.
If you are experiencing headaches or nausea as a result of adjusting to our high altitude, we offer complimentary oxygen in our patio area. Call 200 to arrange to use or come down to Reception and we will set it up for you.
If you need medical help, please dial “200”. The hotel has a first aid kit for your convenience. We can also contact a doctor for medical services, as needed.
WiFi / Internet Access
Internet access is available throughout the hotel and in some of the rooms. Because of our thick, colonial adobe walls, the signal can be very low in the individual rooms, in which case we recommend you go to the common areas for a better signal. For assistance dial 200. Network is Andean Wings and Password is “andean2021”.
Smoking is not allowed in the rooms, but you may smoke in Mandela´s Bar. Smoking in rooms will result in a penalty of US$500 that will be charged to your room bill.
Please consider that we will not be able to use the room for 1 week after smoking in it.
Towels & Linen
To maintain low environmental impact, please consider reusing your towels and linen. If you wish to reuse your towel hang it on the towel rack. Leave those to be replaced on the floor. For linen to be changed, please leave the Linen Change Card on your bed.
Laundry, Dry Cleaning and Ironing
We are pleased to offer you these services daily, (with the exception of dry cleaning on Sundays). In your wardrobe you will find a plastic bag and a laundry form. Please fill it in fully and leave the clothes to be cleaned inside the bag on your bed and the housekeeping staff will pick it up and coordinate the services according to your requests.
Universal outlet converters and transformers are available. Please dial 200 for more information. Supply is Limited.
If you wish to have your shoes polished, please indicate on the laundry sheet, and leave it and your shoes on the bed. Items will be returned by the next morning, unless otherwise requested.
Turn Down Service
Housekeeping will turn down your bed before 19:30 hrs. For turn down service at other times, please dial 200 to coordinate.
For private transportation, taxi service, train or airline information, please contact Guest Services in Reception or dial 200 on your room telephone.
Guest Services may assist in taking messages. Visitors will be announced upon arrival at the hotel until 22:00hrs.
Our goal is 100% satisfaction with your experience here at Andean Wings and we welcome your suggestions and comments. If you have ideas or something to share, please tell one of our managers. We hope that you will leave us with wonderful memories and that you will come visit us again and consider recommending us to your friends and family.
The Andean Wings Staff